✅ Return Eligibility

• Item must be unused and in original packaging
• Manufacturer seals intact
• Proof of purchase required

Handling Fees:
10% standard fee. Open but unused: 15–25% restocking fee may apply based on resale value.

🚫 Non-Returnable Items

• Backorders / Special Orders
• Bulk orders
• Used/opened items without confirmed faults

These items are final sale and cannot be refunded or cancelled.

🔧 Defective Products

All items carry a 6-month warranty against manufacturer faults.

• We’ll arrange inspection or repair
• Replacement/refund follows service partner confirmation

📦 Wrong Item Delivered

If we delivered the wrong item and you notify us within 24 hours, we will:

• Arrange free collection
• Send the correct product
• Or issue a full refund if unavailable

💸 Refund Process

• Refunds processed within 5–10 working days
• Returned via the original payment method
• Applicable fees may be deducted

⚖️ Legal Compliance

Our policy complies with:

• Consumer Protection Act (CPA)
• Electronic Communications and Transactions Act (ECTA)
• Protection of Personal Information Act (POPIA)