Frequently Asked Questions (FAQs)
📦 How long does delivery take?
Delivery typically takes:
- Major Cities: 1–3 working days
- Outlying Areas: 2–5 working days
- Backorders: 10–15 working days
Tracking details and estimated delivery time will be provided once your order is processed.
🚚 Do you offer free delivery?
Yes, We offer free shipping on all products
🛍️ What does ‘Backorder’ mean?
Products marked as “Backorder” or “Special Order” are sourced specifically for you after payment is received. These items:
- Are non-cancellable and non-refundable
- Still include our standard 6-month warranty
💳 What payment methods do you accept?
We accept secure payments via:
- PayFast (credit/debit card, Instant EFT, etc.)
- Yoco (Visa, Mastercard, and other local payment methods)
- EFT (Bank Transfer) – orders processed upon receipt of automated bank proof to info@gadgetsmaster.co.za
🧾 Will I receive a tax invoice?
We are not VAT registered. Invoices provided are for record-keeping purposes only and do not include VAT.
🔁 Can I return an item?
Defective Products: If a product is faulty within 6 months, we assist with repair or replacement (excluding damage caused by misuse).
Non-defective Returns: You may return an unused, unopened item within 10 working days. Conditions:
- Manufacturer seals must be intact
- 10% handling fee applies
- 15–20% deduction applies if packaging is opened but unused
❗ I received the wrong item – what now?
Please notify us within 24 hours of delivery. We’ll collect the incorrect item and send the correct one or issue a refund — free of charge.
🔐 Is your site secure and POPIA-compliant?
Yes. We comply with the Protection of Personal Information Act (POPIA), ensuring your data is securely stored and never shared without consent.
🔧 What warranty do your products include?
All products include a 6-month warranty for manufacturer defects. CPO (Certified Pre-Owned) products are also covered unless otherwise stated.
Warranty does not cover physical or liquid damage, misuse, or unauthorized repairs.
📱 Are your devices unlocked?
Yes. All devices are open to all local networks unless otherwise stated in the product description.
🧮 Do you price match?
If you find the same item for less at a trusted South African store, contact us. We may offer a price match, depending on availability and stock.
⚖️ Are you compliant with South African laws?
Yes, Gadgets Master ZA complies with:
- POPIA (Protection of Personal Information Act)
- ECTA (Electronic Communications and Transactions Act)
- CPA (Consumer Protection Act)
Your data, rights, and online safety are our top priorities.